Booking Policy

Our goal is to make sure we deliver a Wanderful Service. We use this policy to help us do our best however like every other company, we are not perfect and will do our best to make up for any unforeseen inconveniences.

Day Tours, Virtual Tours & Local Sessions

General

Please note all bookings are subject to availability

Please note that bookings are confirmed by Wanderful hosts within 48 hours. 

 

Kindly note that starting times are based on the timezone of your Wanderful Host for virtual tours and sessions.

 

Kindly note we do not accept same-day bookings. 

To reschedule, please contact us at least 24hrs in advance before your booked experience. To reschedule your booking, kindly send an email to support@wanderfullyso.com.

Free Cancellation Within 24hrs of Booking

If you have booked a Wanderful Experience (hereon referred to as “Booked Event”), you have a 24-hour window period after making your booking to cancel your booking without any penalty. To cancel your booking, kindly send an email to support@wanderfullyso.com.

Other Cancellations

Refund with a Cancellation Fee If Cancelled within 48hrs of Booking

-All bookings are confirmed within 48 hours. If you cancel a booking before 48hrs, you will receive a refund however a 10% cancellation fee will apply. To cancel your booking, kindly send an email to support@wanderfullyso.com.

 

Refund with a Cancellation Fee If Cancelled 7 Days Before Booked Event


-If you cancel your booking more than 7 days before the booked event, we will give you a full refund however a 10% cancellation fee will apply. To cancel your booking, kindly send an email to support@wanderfullyso.com.

50% Refund If Cancelled 72hrs Before booked Event 


-If you cancel your booking more than 72hrs before the booked event, we will give you a 50% refund. To cancel your booking, kindly send an email to support@wanderfullyso.com.

No Refund If Canellation Is Less Than 72hrs

Please note cancellations that are made less than 72hrs before the booked event (i.e. Wanderful experience) are non-refundable but can be rescheduled at least 24hrs before the booked event. To reschedule your booking, kindly send an email to support@wanderfullyso.com.

Full Refund If Host Cancels

If a Wanderful Host cancels your experience, we can change your booking or give you a full refund, depending on your choice. We will contact you so you can let us know what you prefer. 

Reschedule Your Booking

To reschedule, please contact us at least 24hrs in advance before your booked event. To reschedule your booking, kindly send an email to support@wanderfullyso.com

As we mentioned, our goal is to make sure we deliver a Wanderful Service. Kindly contact us at  support@wanderfullyso.com if you encounter any issues.